"Hi David - this is good information! Have you ever heard of BubbleTweets? I can see so many fun ways to use this to generate interest in upcoming events. Example:http://www.bubbletweet.com/channel/davidhira/nbumw"

"Thanks - I thought I had clicked in both places, but perhaps not. I'll be sure to take both actions next time and see what happens. Thanks for your help! Have a great weekend. -carol"

"I did not receive any of them. Checked my junk folder (spam) and nothing there either. I am signed up for tomorrow's water cooler chat - if that is another gotowebinar event, I definitely have not gotten anything on that either."

"Thank you - I was able to listen to most of it, however I am puzzled that once I registered I was never provided with the webinar access link. (I did get an email of my original n00b question, but never an email of your response either, btw)All in all - not a bad first experience! thanksCarol"

"where do I go to join this webinar?"

"I sure would love to attend a webinar on this subject! Most of what I know about using Twitter for Customer Service, I have come across by accident. The example above (@acehardware) is good, and I can add a story about a co-vendor of ours who, when a fire took their web-based services offline, used Twitter to keep their customers informed about progress toward bringing everything back up. How/w..."